Legal

Terms of Service

Last updated: 26 July 2026

1. The agreement

These Terms of Service (the “Terms”) are a binding agreement between Nord Nem Technologies ApS, CVR no. 46621549 , Copenhagen, Denmark (“CloudOptify”, “we”, “us”) and the organization or person using the CloudOptify platform at app.cloudoptify.com and related sites and APIs (the “Service”). By creating an account, clicking “I agree” (or a similar control), or using the Service, you agree to these Terms. If you do not agree, do not use the Service. We may keep a record of your acceptance — including the version of these Terms accepted and the date — to evidence the agreement in force between us.

The Service is a business tool. If you sign up on behalf of a company or other organization (the “Customer”), you confirm that you have authority to bind that organization to these Terms, and “you” refers to that organization.

2. The Service

CloudOptify is a cloud cost management (FinOps) platform: it connects to your Microsoft Azure and Amazon Web Services environments with read-only access, analyzes cost, usage, and resource data, and provides dashboards, reports, alerts, recommendations, and APIs on top of that data.

  • The Service does not create, modify, or delete workload resources in your cloud environments. The single exception is optional and entirely under your control: if you enable billing-export ingestion and choose automatic setup, CloudOptify can create and manage the billing export definition (for example anAzure Cost Export) in your environment on your behalf. This touches only billing/export configuration, happens only when you configure it, and nothing is ever provisioned automatically without your explicit setup.
  • Recommendations, forecasts, and savings estimates are informational only. They depend on data supplied by your cloud providers and on assumptions that may not match your situation. They are not financial, accounting, tax, or legal advice, and any changes you make to your cloud environments are made at your own discretion and risk.
  • Feature availability depends on your subscription plan, as described at/pricing and in the product.

3. Accounts

You must provide accurate registration information and keep it current. You are responsible for all activity under your organization’s accounts and for ensuring that your users keep their sign-in credentials, API tokens, and MCP tokens confidential. Notify us promptly at security@cloudoptify.com if you suspect unauthorized access.

4. Free trial

We may offer a free trial. Trials are provided as-is for evaluation, may have reduced limits, and may be changed or withdrawn at any time. At the end of the trial, access to paid features stops unless you subscribe to a paid plan. No payment is taken during a trial and trials do not auto-convert to paid subscriptions.

5. Subscriptions, billing, and renewal

  • Plans and pricing. Current plans, prices (in EUR), and plan limits are shown at /pricing and in the product. Usage above your plan’s limits may be blocked until you upgrade.
  • Cloud spend allowance. Each plan includes a monthly cloud-spend allowance — the amount of Azure and AWS spend the plan is designed to manage, shown at/pricing and in the product and measured as your trailing 30-day managed spend across your connected accounts. This allowance reflects how the Service is priced and resourced; it is not a limit on your actual cloud spending with Microsoft or AWS, which you continue to owe your cloud providers directly. If your managed spend consistently exceeds your plan’s allowance, we will first notify you and ask you to move to a plan that fits. Where overage is sustained and unresolved, we reserve the right — acting reasonably and with prior notice — to require an upgrade, to apply a plan sized to your usage, or to limit, throttle, or suspend features (for example scans, refreshes, reports, or API access) until the plan matches your spend. We will not suspend your account for overage without contacting you first and giving you a reasonable opportunity to upgrade.
  • Payment. Payments are processed by Stripe. By subscribing you authorize recurring charges to your payment method.
  • Auto-renewal. Subscriptions renew automatically — monthly plans each month, annual plans each year — until cancelled.
  • Upgrades and downgrades. Upgrades take effect immediately and may be prorated; downgrades take effect at the next renewal.
  • Taxes. Prices are exclusive of VAT and other applicable taxes, which are added where required.
  • Price changes. We may change prices with at least 30 days’ notice; changes apply from your next renewal. If you do not accept a change, cancel before it takes effect.
  • Failed payments. If a renewal payment fails, we will notify you and retry. Continued non-payment may lead to suspension and then termination of the subscription.

6. Cancellation and termination

  • By you. You can cancel at any time from the Subscription page. Cancellation takes effect at the end of the current billing period; you keep access until then. Except where required by law, fees already paid are non-refundable.
  • By us. We may suspend or terminate the Service for material breach of these Terms (including non-payment and violations of Section 8), where required by law, or where your use poses a security risk. Where reasonable, we will notify you and give you an opportunity to cure first.
  • Effect of termination. When a subscription ends, your cloud connection credentials are purged immediately. Your organization’s remaining data is retained for a limited grace period (communicated during offboarding) so you can reactivate or export it, and is then permanently deleted — except records we must keep by law (for example invoices, under the Danish Bookkeeping Act).

7. Your data and cloud connections

  • Ownership. Your cost, usage, and resource data remains yours. We claim no ownership of it. You grant us the licence needed to host, process, and display it — solely to provide and support the Service.
  • Authority. You warrant that you are authorized to connect the cloud accounts you connect and to grant the read-only access involved, and that doing so does not violate your agreements with your cloud providers or applicable law.
  • Protection. Connection credentials are encrypted at rest and used only for the documented access described in Section 2 — read-only analysis and, where you enable it, billing-export setup. See Security.
  • No model training. We do not sell your data, share it with other customers, or use it to train external AI models.
  • Support access. Our support staff cannot access your organization’s environment by default. Where a support case requires it, access is granted only after an explicit, per-request approval by your organization, is time-limited and revocable by you at any time, and is fully audit-logged — including who requested access, who approved it, and when.
  • Data protection. Personal data is handled per our Privacy Policy. Where we process personal data inside your cloud data on your behalf, we act as your processor; a data processing agreement is available to Enterprise customers on request.

8. Acceptable use

You agree not to:

  • use the Service in violation of law or third-party rights;
  • probe, breach, or test the security of the Service other than through our coordinated disclosure channel (security@cloudoptify.com);
  • interfere with the Service’s operation, circumvent plan limits or rate limits, or access another customer’s data;
  • reverse engineer, copy, or create derivative works of the Service except as permitted by mandatory law;
  • resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement; or
  • use the Service to build a competing product.

9. APIs, tokens, and AI-assistant (MCP) access

API and MCP access is governed by these Terms, your plan’s limits, and per-token scopes and rate limits. You are responsible for keeping tokens secret and for all use made with them; revoke a token immediately if it may be compromised. We may throttle or suspend token access that degrades the Service for others.

10. Intellectual property

The Service — software, design, documentation, and branding — is owned by Nord Nem Technologies ApS and its licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, for your internal business purposes. If you send us feedback or suggestions, we may use them without restriction or obligation.

11. Confidentiality

Each party will protect the other’s non-public information received under this agreement with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need it and are bound by confidentiality, or where disclosure is required by law.

12. Availability, support, and changes

We work to keep the Service available and performant, but — unless a separate Enterprise agreement says otherwise — we do not guarantee a specific uptime level. Planned maintenance and updates may cause short interruptions. We may improve or change features over time; if we materially reduce core functionality of your paid plan, you may cancel and receive a pro-rata refund of prepaid, unused fees for the affected period. Current status and changes are published at /changelog.

13. Third-party services

The Service depends on third parties we do not control — including Microsoft Azure, AWS, Microsoft Entra ID, and Stripe. We are not responsible for their availability or for the accuracy of billing and usage data they supply; figures shown in CloudOptify can differ from your official cloud provider invoice, which always prevails.

14. Disclaimer of warranties

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory — including fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation — to the maximum extent permitted by law.

15. Limitation of liability

To the maximum extent permitted by law:

  • neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, goodwill, or data; and
  • each party’s total aggregate liability under these Terms is capped at the fees you paid for the Service in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for gross negligence, wilful misconduct, or any liability that cannot be limited under applicable law.

16. Indemnity

You will indemnify and hold us harmless from third-party claims arising out of your breach of these Terms, your violation of law, or your unauthorized connection of cloud accounts you did not have the right to connect.

17. Force majeure

Neither party is liable for failure to perform (other than payment obligations) caused by events beyond its reasonable control, including outages of cloud providers, internet failures, war, labour disputes, or acts of government.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced with at least 30 days’ notice — on this page and, for registered customers, by email. If you do not accept a change, cancel before it takes effect; continued use after the effective date constitutes acceptance.

19. Governing law and venue

These Terms are governed by Danish law, excluding its conflict-of-law rules. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the Danish courts. Mandatory consumer protections, where they apply, are not affected.

20. General

If a provision of these Terms is held unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with thePrivacy Policy and any Enterprise agreement, are the entire agreement between us regarding the Service. Our failure to enforce a provision is not a waiver of it.

21. Contact

Questions about these Terms:hello@cloudoptify.com.