Support & Access Control
Help when you need it — on your terms.
Raise a support request without leaving CloudOptify, and stay in control if our team ever needs a closer look. Support access is request-based and only ever begins after you approve it — read-only by default, time-boxed, and revocable at any time.
In-app support tickets
Open a ticket, attach screenshots, and track every reply and status change — with email and in-app notifications.
You approve every access
If support needs to see your view, they request it. Nothing is granted until an owner or admin approves in-app.
Read-only & time-boxed
Support sessions default to read-only and expire automatically; write access is only ever granted when you approve it.
Revoke anytime, fully audited
End a session in one click, with a complete record of who requested access, who approved it, and when.